Data not updating

What this solves

The dashboard appears stale and users need immediate actions to identify source, sync, or connection root cause.

Steps

1. 1

   Step 1: Confirm correct account is selected in the switcher.

2. 2

   Step 2: Check connections status for Instagram and Notion.

3. 3

   Step 3: Refresh Analytics and wait for sync state to complete.

4. 4

   Step 4: If still stale, contact support with workspace and source context.

Either data resumes or issue is triaged with enough context for support.

• Checking one source while another source is selected.
• Assuming stale data is a UI bug without checking connection status.
• Not capturing timestamp/context before opening a support ticket.
• Refreshing repeatedly instead of verifying sync state first.