Login and access issues
Resolve sign-in loops, access-denied messages, and email confusion when signing in to Wysestats.
Most "I can't get in" reports turn out to be one of three things: a stale session getting in the way, an access-denied message that looks like a login error but is not, or signing in with the wrong email entirely. Work the symptoms below in order.
Sign-in loops
If clicking sign-in sends you back to the sign-in screen instead of the app, you usually have a stale session interfering with the new one.
- Sign out fully. If the menu is not visible, open a new tab and visit the sign-out URL directly.
- Clear the Wysestats cookies for your current browser, or use a private window for a clean attempt.
- Sign in again. Make sure third-party cookies are not blocked for the site, and that any browser extension that strips trackers is paused for the sign-in domain.
If the loop continues in a private window with a different browser, contact support with the time of the attempt and a screenshot of the redirect chain.
Access-denied messages
Access-denied messages can look like login errors but usually mean you are signed in correctly — your account does not have access to the area you tried to open. Two common cases:
- The workspace requires a paid plan. If your trial ended without picking up a plan, feature pages will block. Open Account → Billing and start a plan to restore access.
- You have been removed from a team workspace. If a workspace owner removed you, your sign-in still works but the workspace will no longer appear. Ask the owner to re-add you.
Wrong email signed in
If the dashboard looks empty, unfamiliar, or shows a different person's name in the menu, you are likely signed in as a different email than the one that owns the data you expect.
- Open the user menu in the top-right corner and confirm the email shown.
- If it is not the email that owns the workspace you want, sign out and sign back in with the correct email.
- If you cannot remember which email owns the workspace, check your email inbox for past Wysestats receipts or invitations — the address those were sent to is the one you need.
Multiple email addresses
If you have signed in over time with both a personal and a work email, each email is a separate Wysestats user with a separate set of workspaces. They do not merge automatically.
Pick the email that owns the workspace you need and use that one consistently going forward. If you need to consolidate work across two emails, contact support.
Still stuck?
Capture the email used, the exact error or redirect, and whether the issue happens in a private window. Send those to support — that triplet resolves most cases on the first reply.