troubleshootingUpdated: 2026-02-10

Login and access issues

Resolve common sign-in and access-denied issues caused by auth state, browser policies, or workspace permissions.

What this solves

Users can fail to access dashboard due to session conflicts, browser restrictions, or missing workspace membership.

Steps

  1. 1

    Step 1: Try sign-in again with the original account email.

  2. 2

    Step 2: Verify browser allows required cookies/session storage.

  3. 3

    Step 3: If redirected repeatedly, sign out and sign in once more.

  4. 4

    Step 4: If access is denied, confirm workspace membership.

Expected result

User regains access or has clear escalation details for support.

Common mistakes

  • Using a different email than the workspace owner expects.
  • Using strict browser privacy mode without exceptions.
  • Opening multiple magic-link sessions in different browser profiles.
  • Assuming access denied is password-related instead of workspace membership-related.

Related pages